For our Service department, there is no summer break, both for field interventions and for training activities. In fact, in the hot August just ended, our team was always operational, even in areas characterized by extreme climatic conditions, with training and technical training activities.
The goal? Transfer operational and analytical skills to local technicians and operators on diagnostics, routine and extraordinary maintenance, and management of high-performance diesel-powered agricultural machinery, addressing one of the most challenging challenges: operating in extreme conditions, including high temperatures, sand, and dust.
Among the activities carried out in the first place is training for the autonomy of local staff so that local technicians and operators gain mastery with guided diagnosis procedures, reading electrical diagrams and resolving error codes in order to be able to intervene in the resolution of real problems.
Furthermore, these activities enable the drastic reduction of operational risks, thanks to the in-depth study of air/fuel filtration systems and the introduction of daily checklists to drastically reduce failures caused by fine sands and fuel contamination.
The most important result? Greater autonomy for local staff, fault prevention, and reduced operational risks, because doing Service doesn’t just mean intervening when a problem arises, but transferring skills, trying to carry out prevention activities, and building autonomy.
AVONI TECHNICAL STAFF: Roberto Resca, Head of Service and After Sales – Valentin Damaschin, Specialist Technician.
